CRM - buyer beware
I was talking to a salesman the other day about a sale he’s working on. We discussed his potential client’s requirements, and I asked him what pricing he was putting forward. The figure he came up with was considerably less than I would have expected, and considerably less than I figured it would take to implement a good system. When I asked how the figure had been worked out, the salesman explained that there were a number of companies bidding, and his proposal was geared to what he felt the customer was going to be comfortable paying.
MX 2009 Speaker publishes Forrester’s 2008 Custome
Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect — retailers and hotels rank the...
Read more about MX 2009 Speaker publishes Forrester’s 2008 Customer Experience Index...Manage Email Overload with help of your RSS Reader
If you’ve feeling feeling overwhelmed with the sheer volume of email messages that hit your Inbox each day, try these four ideas and tips that may help reduce your overall email burden without interrupting your incoming flow of information. ...
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If you are looking to add an online poll to your website or blog, this comprehensive review of all popular web polling software will help you make the right...
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I've written quite a bit about Software as a Service and channels as it is one of my top areas of interest - from my personal experience at Trigo, Postini and Intacct the prevailing wisdom that SaaS and channels don't mix just doesn't make sense....
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At Google, we believe information is fundamentally empowering. While all of our technologies demonstrate a commitment to this guiding principle, information is especially important when a society comes together to participate in democratic...
Read more about India's 15th general election: tools for citizen empowerment...Intuitive Organization With SnapPages
Released awhile ago, SnapPages is a flash powered interface that allows you to share your hobbies/interests, organize schedules, and socialize with friends. They have three applications currently, including: Friend’s Manager, Calendar Manager, and...
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