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The End of SaaS


Sometimes, there is nothing much to add. So I present to you - words of wisdom - as could only be articulated by the leader of a stagnating on-premise software vendor emotionally tied to the "cocaine" of endless upgrade fees and maintenance...
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Out with the old, in with the YES WE CAN!


The web world is watching the transition of power from the old administration to the new Obama team with keen interest. Already weíve seen the switch between the previous version of whitehouse.gov to the new version....
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Revenue Sharing on a Multi-Author Blog


You are the admin of a team blog that has multiple guest authors. The revenue sharing arrangement is such that all members get to keep a fixed percentage of the AdSense revenue that is generated from pages / articles that they have...
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Do I stay or do I go? - when to change your CRM re


One interesting question that came up this week was Ďwhen is it right to change my CRM reseller?í To position this a bit, a lot of CRM packages, Microsoft CRM being a good example, are sold through resellers and implementation partners rather than...
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The Best Website Monitoring Services


Website Monitoring Services continuously monitor your websites for downtime and send email alerts as soon as your web server goes down or becomes slow and inaccessible. I recently did a small experiment to evaluate the reliability and response time...
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Customer Experience Index Scoring


Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
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